Apple’s repair option comes after years of lobbying from consumer groups. Apple will also come with repair manuals.
In 2019, Apple started a program that allows independent repair shops to purchase its parts, tools, and manuals. Apple says it has 2,800 independent stores that it works with, as well as 5,000 directly authorized repairers.
Self service, serve yourself
Through the self-service program, Apple customers can purchase replacement parts directly for their own repairs.
Apple’s online store will initially sell about 200 parts and gadgets. They aim to fix the most common screen, battery, and camera issues on the iPhone 12 and 13 models.
The program will eventually be expanded to Mac computers that use Apple’s M1 chip. Later, less common fixes will become part of the program.
Apple sells parts and tools to consumers for the same price that independent repairers pay. Used parts may be returned to Apple upon completion of repair. Discounts can be obtained with this.
Initially, the repair option will be introduced in the US early next year. After that, the reform system will be deployed in more countries.
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