At ING, you can customize a bank card with your own design. A picture of your cat, kids, or something else fun. This seemed like something to Wouter; He designed his pass to resemble an Albert Hein bonus card, he told the local broadcaster. “Every time you want to pay, they say you can’t do it with your reward card. Well, it’s possible,” says Wouter. But instead of its funny design, something completely different appeared in the message box.

dinner table

There is a family on the Wouter bank card. Smiling at the dining table. However, Wouter has no idea who they are and is contacting ING. The bank claims that such a thing is not possible, and offers to send another card. But Wouter thinks it’s funny and decides to keep the pass. Even if he requested a new card several times in the following years, the family reappeared with a smile. Who are these people anyway?

Vouter decided to make a call on Twitter and after the fourth attempt he succeeded in solving the big mystery. Rob reports from the southern Dutch coastal town of Münster. He said on Twitter that he had had no idea all these years and was considering suing ING.