Japanese telecom operator KDDI had to deal with a malfunction last weekend, which prevented nearly 40 million people from connecting and using the Internet. to write News letters† Services were largely restored Monday morning, although some customers are still experiencing outages.
KDDI is the second largest provider in Japan. A malfunction arose at work on Saturday morning, and it lasted until the end of the week. This made calling, texting and browsing the internet impossible.
It didn’t just lead to problems for people with a mobile subscription. Parcel delivery services have also been disrupted by problems, many ATMs are no longer working and weather stations are no longer able to retrieve information.
Cabinet Secretary Seiji Kihara believes that it is “extremely unfortunate” that the services of the Japanese provider have not been available for a long time. Kihara describes mobile infrastructure as “vital to social and economic activity”.
According to him, the government takes this malfunction seriously and urges KDDI to provide a comprehensive explanation for it. He also says he expects the provider to consider potential compensation for customers. KDDI Director Makoto Takahashi apologized on Sunday for the inconvenience.
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