Energy compensation of €190 did not reach ENGIE customers in November. The payment from the government will reach homes via energy companies, but ENGIE has yet to arrange payment. According to the company, there is a technical malfunction.
Engy has more than 300,000 customers. Some of them expressed their anger on social media, Thursday, for not receiving government compensation for the month of November until now.
The energy company issued a statement online that there was a technical failure and that the payment would be made no later than December 1.
“We really wanted to make all payments at the end of November, as promised earlier,” says a spokesperson for Engie. “Unfortunately, this was not possible due to a technical failure in a small portion of the customers. We find that very upsetting.” It cannot say how many clients are involved.
“All payments are on the way now,” says the spokesperson. “They were paid today. Depending on your bank, it will still be in your account today. I understand that in smaller banks the money may be in the account tomorrow.”
A compensation of €190 has been provided to compensate households for the sharp rise in energy costs. This happened in anticipation of the price cap, which is due to take effect in January 2023.