In March, it was two years since the first flights were canceled due to Corona. Passengers who have not yet received a refund from their airline for those canceled flights, then run the risk of losing their claim. The Inspectorate for the Human Environment and Transport (ILT) warns against this.
Two years later, such a claim has lapsed and passengers can no longer turn to court for their money back. If passengers opt for a refund after canceling a flight, they must get their ticket back within seven days. If the company does not do so, the passenger can go to court to enforce it. This is possible for up to two years after the date of the flight.
“We believe it is important to warn passengers of this,” an ILT spokesperson said. The inspection body does not deal with individual complaints, but it can intervene if the airline systematically violates the rules.
A spokesperson: “The past two years have been very hectic. Especially in 2020, there were many complaints and we did many inspections. Since then, a lot has improved and most airlines are sticking to the rules. However, we note that there is a small group of people who They haven’t received the help yet as they should. As a gesture to this group, we want to make it clear to them that the term is out.”
“Infuriatingly humble social media buff. Twitter advocate. Writer. Internet nerd.”