Wegmans, a company that has supermarkets in the northeastern part of the United States, will stop this week with a so-called Scan app. This allowed customers to pick up and pay for groceries on their phones at their own pace. “But unfortunately, with the current losses, we cannot continue to apply in this way,” it can be read in a letter from Wegmans.
The app was launched early in the pandemic. According to the company, the introduction was a success. “Lots of users have told us they love it, and so do we.” The chain says it tried multiple times to keep the app alive. However, the losses from shoplifting turned out to be quite significant, pulling the plug on the Scan and Pay app.
Wegmans does not announce the specific loss due to the theft, according to CNN.
In America there are supermarkets that go a step further than Wegmans. Tech giant Amazon, for example, has pay-free branches where everything goes via the app and where Sensors record the number of products the customer chooses. At Wegmans, customers will have to rejoin the checkout streak starting next week.
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