WhatsApp is a popular medium, including among scammers, and it seems that criminals are pretending to be a chat service customer service representative. This way they try to get your bank details or access your WhatsApp account.
The scam was exposed by WABetaInfo, a WhatsApp news website. “Be careful if there are suspicious accounts sending you a message on WhatsApp, they may pretend to be official customer service,” is the message†
Target: Bank account or WhatsApp account
WABetaInfo wrote that criminals are dealing with you with a fake account to try to get sensitive data. They do this, for example, by threatening to terminate your account if you do not take action, and then requesting your credit card information. It is also possible that scammers are after the six-digit verification code required to enter someone’s account.
It should be clear: No matter what story they tell, WhatsApp never asks for bank details, verification codes, or passwords for two-step verification. Once Customer Service suddenly approaches you and starts asking for sensitive information, you know you are dealing with a fake. Ignore the message and report the user.
This is how you get to know real customer service
It is also possible to get support via WhatsApp. The difference is that you have to open this chat yourself and you will not be contacted. On WhatsApp you can read more about it How to contact customer service†
Did you open a chat? The account is then called “WhatsApp Customer Service”, with a green tick next to the name. Fake customer services sometimes also use a check mark, but they did so in the profile picture, for example. The image below shows what a legitimate chat with WhatsApp customer service looks like (Source: Android World†
Chat with WhatsApp customer service. Source: Androidworld
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Source: WABetaInfo