To be fair, there is a difference between a company that supports it and one that does not. You simply don’t get a response from X because the help desk there has simply been disconnected.

Nintendo was recently contacted about 2FA. I no longer receive verification codes in the mail, purchase confirmations, etc. I called Nintendo technical service, and they helped me within a few minutes. I had to answer a few questions about my account and email them from the email address linked to the Nintendo.nl address, after which consent was given and I received the appropriate instructions from another Nintendo domain.

It’s great, and the action wasn’t a pinky promise (verify email address, as well as recent purchases, location, and serial number). I’ve had similar experiences with other companies, especially when two-factor authentication was still via SMS. Personally, I’m not a fan of that, but there have also been companies that want to verify your identity with a third party that specializes in this kind of thing.

But yes, good action can only be taken if you also have a skilled support team instead of the automatic reply with 💩.

[Reactie gewijzigd door snoopdoge90 op 2 januari 2024 21:41]